Terms of service agreement.

Below are our Service Policies, which are intended to ensure quality, safety, and consistency in our work. By using the services of Air & Aura Co., LLC, you agree to abide by the following policies and procedures:

Privacy Policy - We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.

Satisfaction Guarantee - If you’re not content with your service, notify us within 48 hours. We will come out and perform the task (within a 7-day window) for free. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Security - We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to: · Letting us in on the day of service if you will be home when we arrive · Providing us with an extra key · Providing us a lockbox, keypad, or garage code · Leaving us a key under a mat or pot to use and return or leave in the house when finished.

Referrals – Receive Bonuses and Discounts when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Thank you for your confidence in us!

Payment – Payment is due on the day of service by check or card.

Late Cancellation/Rescheduling - Because we reserve a time especially for you, please make any schedule changes 48 business hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule an appointment, at least 48 business hours' notice (excluding weekends and public holidays) is required. If an appointment is cancelled less than 48 hours in advance, or if we arrive and are unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. If an open ended (hourly) service is cancelled less than 48 hours in advance, a cancellation fee of $25.00 will be charged. We must adhere strictly to this policy in order to prevent lost wages for your service. We appreciate your understanding. Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by case basis, and we may ask for documentation. During the winter season, in the event of inclement weather, Air & Aura Co., LLC will follow the closing and delay decisions of Spartanburg County Public Schools. Please make sure that your driveway, parking lot, sidewalk, and/or entrance is properly accessible to avoid cancellation/rescheduling fees.

The Setting – The ideal situation is when no one is home and we can get to work! Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your service on a day when there will be fewer people at home.

Quality Control – Our quality control system consists of email requests for feedback after each visit. It is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of.

Products - Our products are plant based and biodegradable for the safety of the homeowner and the cleaning technicians. We will occasionally use stronger products as needed and if permitted by the homeowner.

Insurance –Air & Aura Co., LLC and all employees are covered by up to $1 Million in General Liability insurance. Fraudulent claims will be prosecuted to the full extent of the law.

Pricing

Some important details regarding our pricing:

Please be as specific and honest as possible on your booking to ensure your service is fit to your needs. The risk in under-booking is that the service may only be partially completed, and our schedule may not allow us to stay longer.

In order to book our services, we may require a credit card or deposit for our records.

On the day of service, we will perform a walkthrough before starting work. We will take note of any items or areas that need special care or specific instructions from you and will assess if the package you purchased allows them adequate time to complete the job to a satisfactory level.

We will notify you if we cannot complete the work in the estimated time frame and give you the option to either add more time to the job for an hourly charge, or have us focus on your top priorities within the allotted time frame. We add time to the service in 30-minute increments charged at $25. If you need more time than this, a second booking is highly recommended to complete the work.

Recurring Service - Prices are fixed rates for recurring visits. We assume similar levels of organization and build-up during each visit. If there are changes to the amount of work involved, we will contact you and reassess our prices as needed.

Small Requests - All small requests, add-ons, or swaps must be added to your appointment through the office to ensure that 1) we can provide the service you're requesting, and 2) we are prepared with enough time and the right supplies to perform the request.

Non-Solicitation Agreement - We value our employees and pour an enormous amount of time, energy and expense into our screening, hiring, and training process. Air & Aura Co., LLC strives to have very low employee turnover rates. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees must agree to our non-solicitation agreement. If breached, a fee of $2500 (for damages) will be assessed. This helps to minimize the risk of unfair solicitation that undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly. By booking our services, you are agreeing to the following terms: Air & Aura Co., LLC employees are not allowed to engage in a work-relationship directly with you for one full year after employment termination. You will be charged a $2500 finder's fee if you hire one of our employees on an individual basis for private work. Solicitation of an Air & Aura Co., LLC employee for private hire will result in permanent termination of service and forfeiture of any unused gift cards as well as the $2500 fee. This does not preclude us from seeking other solicitation-related damages.